Frequently Asked Questions
How long will it take my shirt (or tote, or onesie) to arrive?
Most of our shirts/hats/bandanas are printed everything on-demand, as orders come in. The time it takes to get your order ready to ship varies depending on what it is and where it is coming from, but we've got an easy guide to keeping your shipping times low:
Need it right now? Printed on PEI items are ready for you to pick up on PEI immediately, or can be shipped out to you within 24 hours. Shipping outside PEI is by regular mail.
Can you wait a week or two? All other orders are printed by one of our Canadian printing (or embroidery) partners at the time of order. Where your order is directed depends on where the base garments (style, colour and size) are in-stock, but items typically ship in 2-4 days from all suppliers. Shipping is generally by Canada Post and takes 3-8 additional days to arrive anywhere in Canada. 95% of orders arrive within 2 weeks of order.
Ordering from the U.S.? Because of border-related delays during the pandemic, we are fulfilling orders to U.S. addresses with an American printing partner. This way, we are able to get orders to you in the same 1-2 week timeframe. Orders printed on the U.S are printed on the same brands of shirts we use in Canada.
For full details, see our Shipping Policy.
Can I pick my order up locally on the Island?
MAYBE! While most of our styles are printed on-demand and shipped directly from the factory, we're excited to now be able to carry a limited stock of shirts - our Printed On PEI collection - here in Summerside, and we'd be happy to arrange to get them to you without any shipping. Just email us at firstname.lastname@example.org or hit us up on FB to set something up (if you're picking up locally, you can even pay cash or e-transfer, for those of you a bit iffy with the whole e-commerce thing).
Do you print your shirts on the Island?
Because of our extensive catalogue and the growing nature of our business, for the time being, we print/embroider our products on-demand through a number of different companies. We originally partnered with an industry leader, Printful, and still use them for certain orders. They are leaders in this kind of work.
In the summer of 2020, we began working with Shirtly, a company based in Ontario, to print our apparel within Canada. Since then, we have begun to work with other Canadian printers, to expand the number of styles, colours, and sizes we're able to produce here, and to get more of your orders in your hands, fast.
This is all still a bit of an experiment and we'd appreciate your input: when you receive your order, if you have any feedback, please contact us by support chat, Messenger/Instagram, or email (email@example.com) to let us know how we're doing.
Can I buy your shirts in stores?
Not yet, but this is something we're thinking about/working on. Stay tuned.
How can I get in touch with questions, comments, reviews, and ideas for shirts?
Use the chat link - link is at the bottom of every page, or email firstname.lastname@example.org And if you’ve ordered some shirts and love them, PLEASE: SHARE SOME PICS WITH US ON INSTAGRAM! Our handle is @eastcoastaf. You can also leave reviews on our product pages.